Warranty Claim
Also known as: Service Request, Warranty Service Request
A formal request to the builder to repair a defect or issue covered by the builder's warranty. Most builders have a specific process for submitting and tracking warranty claims.
Detailed Explanation
When you find a defect or issue in your new home that you believe is covered by the builder's warranty, you submit a warranty claim requesting the builder to inspect and repair it.
Most builders have an online portal, email address, or phone number for submitting warranty claims. The claim should include a detailed description of the issue, its location, when you first noticed it, and photos.
Builders typically have a set timeframe to respond to warranty claims (often 30 days for non-emergency items). Emergency items like major plumbing leaks or no heat in winter should be addressed more quickly.
In Your Contract
The warranty document should detail the claim submission process, response timeframes, and what qualifies as an emergency item. Follow the process exactly to protect your rights.
Key Points
- 1Submit claims in writing with detailed descriptions and photos.
- 2Follow the builder's specified claim process exactly.
- 3Keep copies of all claim submissions and builder responses.
- 4Note warranty expiration dates — submit claims before they expire.
- 5Emergency items should be flagged for urgent response.
- 6If the builder does not respond, follow up in writing and keep records.
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